Privacy Policy

PRIVACY POLICY

Limited Liability Company “REMED”, EDRPOU code 44137728 (www.remed.care) (hereinafter referred to as “REMED LLC”, “REMED”, “the Company”, “we”, “us”, “our”) respects your privacy. This Privacy Policy (hereinafter – the “Policy”) explains the privacy practices of REMED’s website – www.remed.care (hereinafter – the “website”, “site”), describes your rights and options regarding your personal data, and governs legal relations in the field of data protection between you and REMED LLC.

REMED LLC is committed to protecting client privacy and takes measures to secure client personal data and minimize data collection. We will not use your personal data for any purposes not covered in this Policy or our Cookie Policy without prior notice and your consent. We collect and process personal data only as described in this Policy and as required by law.

By visiting, accessing, or using the REMED website, you confirm that you agree to this Policy and accept the Terms of Use published on the website. Please read them carefully. By providing your personal data to REMED LLC, you consent to the collection, storage, use, processing, and disclosure of your personal data as outlined in this Policy.

This Policy also applies to users who are not clients but still use our website. It should be read together with our Cookie Policy, which provides additional information about the use of cookies.

1. Definitions

1.1 Personal Data: Any information relating to an identified or identifiable individual. This includes data you provide, data collected automatically, and data received from public sources or registries.

1.2 Processing: Any operation performed on personal data, whether automated or not, including collection, recording, organization, structuring, storage, alteration, retrieval, use, disclosure, restriction, deletion, or destruction.

1.3 Controller: The entity that determines the purposes and means of processing personal data. For this Policy, the controller is REMED LLC (01014, Ukraine, Kyiv, 2 Mykola Solovtsova St, Office 38). Contact: info@remed.care

1.4 Cookies: Small text files storing your past activity on the website. See our Cookie Policy for more information.

1.5 GDPR: The General Data Protection Regulation governing the processing of personal data.

2. Personal Data We Collect and Process

We may collect personal data during our interactions, including website usage, service requests, purchases, subscriptions, or other communication. This may include:

• Full name
• Country of residence
• Phone number
• Email and/or postal address
• Job title and employer
• Financial/payment data
• KYC/AML-related information (e.g., source of funds)
• Customer support communications
• Any data provided to us for service delivery

We also automatically collect certain data to improve support, usability, and communication:

• Device/browser data, IP address, geolocation, OS version
• Public data imported by clients
• Cookie-based data and anonymous traffic analytics

3. Legal Basis and Purposes of Processing

Processing is carried out on the following legal grounds (per GDPR):

• Contract fulfillment (Art. 6(1)(b))
• Legal obligation (Art. 6(1)(c))
• Legitimate interests (Art. 6(1)(f)) – security, performance monitoring, service improvement
• User consent (Art. 6(1)(a)) – for promotions, cookies, marketing

Purposes include:

• Identity verification
• Service provision and customer support
• Website improvement
• Request fulfillment
• Legal compliance
• Fraud prevention and dispute resolution
• Security and system performance

4. Age Restrictions

REMED services are not intended for individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted. Parents may contact us if needed: info@remed.care

5. Data Disclosure

We do not sell your personal data. Disclosure may occur in the following cases:

• As required by law or GDPR
• To financial institutions for identification purposes
• To service providers (cloud, analytics, etc.)
• To government agencies upon legal request
• In case of mergers or corporate restructuring

6. Data Retention and Deletion

We retain data only as long as needed for stated purposes and legal compliance. You may request deletion or withdraw consent by emailing: info@remed.care

7. Data Security

We apply organizational and technical measures to safeguard data from unauthorized access, misuse, or loss.

8. International Transfers

Data may be transferred outside your country (including outside the EEA) with appropriate safeguards in place (GDPR Art. 45, 46).

9. Your Rights

• Right to access
• Right to be informed
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent

You may also file a complaint with your local data protection authority.

10. Changes to This Policy

We reserve the right to update this Policy at any time. Changes are effective upon posting. Continued use of the site constitutes acceptance. Last updated: September 1, 2024.